The outbreak of the 2019 Novel Coronavirus (2019-nCoV) has created a number of problems for foreign trade businesses in China. The challenges of on-time delivery become the most headache of those foreign trade companies and factories. How to respond to the 2019 Novel Coronavirus (2019-nCoV) may decide the business results of those factories in 2020.
MORN, as a responsible company, actively takes actions to respond to the adverse effects of the Novel Coronavirus ( COVID-19), and win trusts and supports from customers. The placing of new orders are testaments of customers’ recognition of the efforts of MORN.
Then, how does MORN respond to the Novel Coronavirus (COVID-19)?
We will detail it in the following aspects:
Table of Contents
Overcome all difficulties to resume work and production, actively respond to the adverse effects of the Novel Coronavirus (COVID-19)
On February 10, MORN officially resumed work and production.
In order to do a good job of resumption of work during the epidemic, the company carried out a detailed evaluation of the epidemic prevention as well as control measures and the conditions for the resumption of work, prepared disinfection tools, disinfectants, and medical masks for employees.
At the same time, in order to mitigate the pressure of the increase of worker flow, the company adopts two forms of working: “on-site office” and “remote office”. Through differentiated management, epidemic prevention and work are carried forward orderly. An estimated 90% of workers will be back to the office in the week coming.
Review all orders and contracts, keep track of the progress
After the outbreak of the epidemic, MORN immediately checked and counted the currently affected orders and contracts, spared no efforts to minimize the impact and keep track of the progress of each order. Till now, those affected orders are gradually controlled.
Contact all raw material/accessories vendors, prepare in advance for the affected orders.
MORN contacted all its sub-vendors to pay attention to the supply of raw materials for upstream production and the supply of accessories required for production. For situations where there’s supply risk, prepare in advance or actively seek alternatives.
Actively communicate with customers and negotiate practical solutions together
MORN has also honestly communicated with its customers of the epidemic situation and trends, negotiated with them the practical solutions and promised to rush for the delivery deadlines. Many customers have given full understanding and support and expressed their willingness to work with MORN to overcome difficulties.
Pay close attention to the logistics and rationally plan the delivery time
Currently affected by the epidemic, traffic in some parts of China is blocked, and some ports, airports and other important delivery places are temporarily closed for the shutdown. MORN keeps track with the ship companies, freight forwarders, and rationally arrange plans for packing and shipping.
The good news is that, as enterprises in major cities have begun to resume work, international courier companies such as DHL, UPS, Fedex, and major shipping companies such as Maersk, MSC, OOCL have begun to provide some regional services. In addition, the relevant units of the China-Europe Freight Trains in various provinces and cities across the country also resumed work on the 10th.
Check overseas warehouses and prepare for new orders
In order to optimize the customer’s purchasing experience and improve logistics timeliness and services, MORN has set up overseas warehouses.
MORN has already checked overseas warehouses to make sure of smooth delivery.
The delivery of overseas warehouses will not be affected by the domestic epidemic situation. Customers who have new orders can consult our sales representatives for details about overseas warehouse products.
As Hua Chunying, the spokesperson of the Ministry of Foreign Affairs of China said, “no winter lasts forever every spring is sure to follow”, we believe, China will definitely win fight against Coronavirus outbreak. the coronavirus epidemic will be over soon and that the impact will be only temporary, which will rebound strongly.
MORN will, as always, take its responsibility to all customers and ensure all orders are completed successfully.